Last updated: October 2025
Your Privacy Rights

Thank you for visiting our website! We respect your right to privacy and your need to control your personal information. This Privacy Policy explains how we handle your personal data to ensure that this site functions in the way that best serves your needs.

This Privacy Policy applies to all data we handle through our products and services, our desktop websites and mobile websites (including but not limited to www.rockvilleaudio.com), our applications, software and other devices. Depending on your relationship with us (whether you are a customer, partner, dealer, supplier, contractor, etc.), the specific Rockville entity that controls your data may vary.

General

The sections below explain what types of personal data we collect, how we use it, and how we protect the personal data collected through our products, services, websites, apps, software, and other devices.

INFORMATION WE COLLECT

We may collect data in a variety of ways to improve our products and services:

Information you provide to us
  • When you register products, make a purchase, download software or apps, enter a contest, subscribe to newsletters, join a loyalty program, or add yourself to our mailing lists
  • When you post on online platforms like forums or communities, or respond to surveys
  • When you contact customer service or provide feedback
Information from the use of products and services
  • When you visit our website, we may gather anonymous data about browsing patterns and use of the website
  • When you use certain connected products (such as smart speakers or audio apps), data may be sent to help improve your experience and troubleshoot issues
  • Device details such as hardware model, firmware and operating system version, unique device identifiers, and IP address
  • If enabled, general location information to provide relevant features or support
  • Usage data, settings and configurations, and crash or error data (subject to applicable law and your consent where required)
Information from other sources
  • We may combine your information with data from reputable sources (such as postal address correction data) to serve you better

Our site has links to third-party websites. Information you provide on third-party websites is governed by their policies and not subject to our Privacy Policy.

HOW WE USE INFORMATION

We use the information you provide for the following purposes:

  • To validate accounts, sales transactions and addresses, and to prevent fraud
  • To personalize your shopping experience
  • To process your transactions and keep them secure and encrypted
  • To communicate about your purchase, account information, or customer service needs
  • To inform you about products, services, and events that may interest you (you can opt out anytime)
  • To improve our services and develop new products
  • To administer contests, promotions, surveys or other website features
  • To manage product registrations
  • To place advertising across the internet and sometimes on this site

We will use your credit card information only to process your payment – we will not use it for any other reason and it will be kept secure and encrypted.

SHARING AND DISCLOSING INFORMATION

We do not sell your personal data and never sell or rent our e-mail lists or mailing lists to anyone. We may share your personal data only:

  • With your consent or to complete a transaction you requested or authorized
  • Among our controlled affiliates, subsidiaries, and successors and assigns
  • With service providers bound by confidentiality agreements
  • With data aggregators for business purposes
  • With contest sponsors and prize providers (if you enter a contest)
  • When required by law or to protect rights and safety

When we disclose personal information for a business purpose, we enter a contract requiring the recipient to keep that information confidential and use it only for performing the contract.


If you post information in public areas like forums or blogs, it will be publicly available and we may reuse it at our discretion and in line with our Terms of Use.

CHILDREN

We do not knowingly collect or maintain information about persons under 13 years of age. If we learn that information about persons under 13 has been collected, we will take appropriate steps to delete it. Parents or legal guardians of children under 13 who have registered for an account should contact us to have that child's account terminated and personal data deleted.

DATA SECURITY

We are committed to protecting your personal data. We use:

  • TLS certificates and SSL technology for secure transactions
  • Sophisticated encryption and authentication tools
  • Data access limitations (limited personnel with special access rights)
  • Anti-virus software and firewalls
  • Secure servers for order processing and personal information access

While we use these security measures, no data transmission over the Internet can be guaranteed to be 100% secure. Be mindful of security risks when transmitting personal data or posting in public forums.


To report security issues:

HOW WE STORE AND PROCESS INFORMATION

We retain personal data for as long as:

  • You use our products or services
  • Your account is active
  • Needed to provide you services
  • We are legally required to
  • To resolve disputes and enforce agreements

Personal data no longer required will be deleted at regular intervals. Data may be stored and processed in the United States or any other country where we or our service providers maintain facilities. We ensure data is processed according to this Policy and applicable law wherever located.

COOKIES AND PIXEL TAGS

Cookies are small data files stored by your web browser that help provide a consistent experience on our site. We use cookies to:

  • Remember items in your shopping cart
  • Recognize you when you return
  • Analyze visitor behavior
  • Provide special offers related to your interests

You can set your browser to warn you about or reject cookies, though some features may not function properly without them.


We also use pixel tags (tiny graphic images) to analyze online behavior, track email opens, and collect information about your visits including pages viewed and links clicked. Anonymous information for advertising is collected through pixel tags, which is industry standard technology.

YOUR RIGHTS AND CHOICES

You may have the following rights:

  • Right of access - Request an explanation of what data we have and receive a copy
  • Right to rectification - Request correction of inaccurate or incomplete information
  • Right to deletion - Request permanent deletion of your data (except where legally required to retain)
  • Right to object - Object to data use based on legitimate interest or for direct marketing
  • Right to restriction - Request we not process data you believe is inaccurate or unlawfully processed
  • Right to portability - Request transfer of data you've provided to us
  • Right to withdraw consent - Where processing is based on consent, you may withdraw it anytime
  • Right to complain - File a complaint with the appropriate supervisory authority

To exercise these rights or if you don't wish to receive marketing communications, our emails provide opt-out methods, or contact us at privacy@rockvilleaudio.com

SPECIAL INFORMATION FOR CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal data. We do not sell your personal data and will not do so without providing notice and an opportunity to opt out. For additional CCPA information or to submit requests about your data, email privacy@rockvilleaudio.com.

SPECIAL INFORMATION FOR NEVADA RESIDENTS

Nevada residents have the right to opt out of the sale of personal information (though we do not sell it). To submit a verifiable privacy request, email privacy@rockvilleaudio.com with your name, address, and email address. We will respond within 60-90 days.

SPECIAL INFORMATION FOR EEA/UK/CH USERS

Users in the European Economic Area, United Kingdom, and Switzerland have additional rights under applicable data protection laws. Contact us for more information about exercising these rights.

CHANGES TO THIS POLICY

We may update this Policy occasionally. Significant changes will be notified through our website or direct communication. We will not make changes less protective of previously collected data without your consent. We encourage periodic review of this Policy.

CONTACT US

For questions or concerns about this Privacy Policy:

Rockville Audio Customer Service


600 Bayview Ave

Suite 100

Inwood, NY 11096


Email: privacy@rockvilleaudio.com or legal@rockvilleaudio.com


Phone: 1-646-758-0144


Please include the website URL (e.g., www.rockvilleaudio.com) with your inquiry.


Thank you for your interest in Rockville and our products and services.