FAQ

You can return any item purchased from our site within 30 days of purchase for a refund or replacement. We’ll email you a prepaid return shipping label for US returns. Please send the product back in its original box with all accessories included.

Key points:

• Return window: 30 days from purchase for refund or replacement.
• Condition: Item must include the original box and all accessories.
• Shipping costs: Ground shipping is free on the original order; however, any paid expedited shipping (overnight or 2-day) is non-refundable. For international returns (Canada, Mexico, PR, VI, and other international locations), the buyer is responsible for return shipping.
• Warranty after 30 days: Each item has a warranty period. After the initial 30 days, we’ll repair qualifying items at no charge, but you’re responsible for shipping the item back to us.
• Damage exclusions: Physical damage unrelated to shipping isn’t covered under warranty. If your item arrives damaged in transit, you must notify us within 48 hours so we can assist with a replacement or claim.

How to start a return:

• Visit the Returns Page and follow the prompts to submit your return. We’ll provide a prepaid return shipping label for eligible US returns.

Rockville products are built to perform. We back that with a 12-month limited warranty against defects in materials and workmanship from the original date of purchase by the original end user. This warranty applies to new items only.

• Coverage: Defects in materials and workmanship under normal use for 12 months from the purchase date.
  
• Remedy: At our option, we will repair the product, replace it with a new or refurbished unit of equal or better functionality, or provide a refund if repair or replacement is not commercially practical.
  
• Parts and labor: Included for covered repairs performed by Rockville or an authorized Rockville service center. Note: Certain parts may not be covered. If any part or labor is not covered, we will notify you before any work is performed.
  
• Batteries: Rechargeable and non-rechargeable batteries included with Rockville products are covered for 90 days from the date of purchase.

This warranty does not cover:

• Physical damage of any kind, including damage from misuse, abuse, neglect, accident, drops, impact, water or other liquid ingress, sand/dust, fire, improper operations, improper installation, or power surges
• Normal wear and tear (e.g., cosmetic scratches, finish, knobs, pads, cables)
• Modification or service by anyone other than Rockville or an authorized service center
• Products with altered, defaced, or removed serial numbers or labels
• Lost or stolen products or damage due to theft
• Consumables and expendables (e.g., fuses, batteries beyond the 90-day battery coverage, foam, ear tips, pads), except where required by law
• Damage caused by use with third-party accessories not approved by Rockville
• Commercial rental use beyond normal wear, if applicable
• Any expense related to the removal or reinstallation of the product
• Subsequent or consequential damage to other components or equipment

• The warranty applies only to the original purchaser and is nontransferable.
• Valid only for products purchased from Rockville or an authorized Rockville reseller. Proof of purchase is required.
• Purchases from unauthorized resellers or marketplaces may not be eligible for warranty coverage. If you’re unsure whether a seller is authorized, contact us before purchasing.

Prepare:

• Locate your proof of purchase (sales receipt or invoice) showing purchase date and seller.
• Note the product model.
• Document the issue: when it started, how it occurs, and any troubleshooting you’ve tried.
• Contact us
• Submit a claim at rockvilleaudio.com/pages/contact or email support@rockvilleaudio.com
• You can also call our support team at 646-758-0144, 24 hours a day, 7 days a week.
• Ship (if authorized)
• If we issue a Return Authorization (RMA), ship the product in its original packaging or equivalent protective packaging.
• You are responsible for shipping the product to Rockville or the authorized service center; we cover return shipping on approved warranty repairs within the U.S.
• Clearly write the RMA number on the outside of the box and include your contact info and proof of purchase inside.

• Original warranty: Coverage lasts 12 months from the original purchase date for defects in materials and workmanship.
• Warranty on repairs/replacements: Any warranty repair or replacement is warranted to be free from defects in materials and workmanship for 30 days from the date you receive the repaired or replaced unit, or for the remainder of the original 12-month warranty—whichever is longer.
• Replacement products may be new or refurbished and functionally equivalent or better.
• This warranty does not include on-site service, installation, removal, or reinstallation of products.

• There are no other warranties, express or implied, beyond this limited warranty. To the maximum extent permitted by law, Rockville disclaims implied warranties of merchantability and fitness for a particular purpose. Some states do not allow limitations on implied warranties, so these limitations may not apply to you.
• Rockville is not liable for incidental, indirect, or consequential damages (such as loss of use, loss of data, loss of profits, downtime, or damage to other equipment). Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.
• Warranty does not cover any expense related to removal or reinstallation of the product.
• Warranty does not cover subsequent damage to other components.
• This warranty gives you specific legal rights, and you may have other rights which vary by state or jurisdiction.
• This warranty applies to products purchased and used in the United States.